Terms & Conditions

1. Applications

These conditions apply whether a contract has been made verbally or in writing. The Hirer acts on behalf of all the passengers travelling on the vehicle. The Hirer is responsible for the actions and decisions of all the passengers on board including any additional costs incurred in performing the contract, whether or not they actually travel with the party.

2. Quotations

2.1. Quotations are given on the basis of the most direct route and on information given by the hirer. The route used will be at the discretion of the Company unless the Hirer has requested a particular route, which will be specified on the confirmation of booking.

2.2. The company requires sufficient information to be able to know if the hire will enter any Low Emissions Zones to assess compliancy and all cost implications.

2.3. The giving of a quotation does not guarantee the availability of vehicles or drivers.

2.4. Quotations are valid for One month from the date of enquiry.

3. Use of Vehicle

The hirer cannot assume use of the vehicle between outward and return journeys, nor for the vehicle to remain at the destination for the Hirer’s use unless this has been agreed with the Company in advance.

4. Route and Time Variation

4.1. Should the vehicle be detained by the Hirer, or taken on a longer journey than contracted for, the Company reserves the right to make an additional charge.

4.2. The vehicle will depart at the times agreed with the Hirer and the Company shall not be liable for any loss or injury sustained by any passengers who fail to join the vehicle at the appointed time.

4.3. LEZ. Non-compliant vehicle taken into the LEZ will incur a charge as detailed in Tariff of Additional Costs.

5. Drivers’ Hours

The hours agreed with the Company must be strictly observed (other than in the case of serious emergency or diversion) so that regulations governing drivers’ hours and rest periods can be complied with. The Company reserves the right to curtail or otherwise alter any Hire that does not comply with the relevant regulations. Neither the Hirer nor any passengers shall delay the departure of a vehicle or otherwise interrupt the journey so putting the driver at risk of breaching the regulations relating to drivers’ hours of work and duty. The Hirer will indemnify the Company against any extra expenses which the Company may incur including, but not limited to, the cost of providing a replacement driver.

6. Seating Capacity

The Hirer shall not load any vehicle beyond the number of passengers for which it is legally able to carry.

7. Conveyance of Animals

On a private hire, no animals (other than guide dogs and hearing dogs notified to the Company in advance) may come on the vehicle without prior agreement from the Company.

8. Confirmation

Written confirmation by the Company is normally the only basis for the acceptance of a booking.

9. Payment

Payment of any deposit requested must be paid by due dates in order to secure the booking. Any outstanding balance must be paid in full a minimum of 14 days prior to departure date. If no deposit has been requested then payment of the full amount must be settled 14 days prior to departure. We reserve the right to cancel any booking which has not been paid for in full in accordance with these terms.

Payment terms for account holding customers are a maximum of 30 days after invoice date unless other terms have been expressly agreed by us in writing.

Account customers will be charged a minimum 10% administration fee if the outstanding balance is not paid to terms. Late credit account payments also incur further charges as follows: 1st reminder email – no charge; 2nd reminder email– £25.00; 3rd reminder email – £25.00; final reminder letter – £40.00.

10. Cancellation by Hirer

If the Hirer wishes to cancel a booking, the following charges will apply per vehicle. These charges will apply if cancellation is due to inclement weather conditions, or cancellation due to any other factor outside of the control of the Company:

11. Cancellation by the Company

In the event of any emergency, riot, fire, civil commotion, strike, lock out, stoppage or restraint of labour, or on the happening of an event over which the Company has no control (including adverse weather and road conditions), or in the event of the Hirer taking any action to vary agreed conditions unilaterally, the Company may, by returning all money paid and without further or other liability, cancel the contract. The Company reserves the right to cancel any booking giving 3 days prior notice.

12. Vehicle to be provided

12.1. The Company reserves the right to provide a larger vehicle than that specified, at no additional charge, unless any extra seats are used.

12.2. The Company reserves the right to substitute other vehicles (including those of other operators) or ancillary facilities for all or part of the hire subject to such substitutes being of at least equivalent quality.

12.3. Equipment in coaches (including air conditioning, audio, visual & public address systems) is provided at the discretion of the Company unless the quotation and hire specifies that any such facilities will be available. Whilst every endeavour will be made to comply with the Hirer’s subsequent requests, the Company cannot guarantee to meet any such requests.

13. Breakdowns and Delays

The Company gives its advice on journey times in good faith, however, in the event of a breakdown or traffic congestion, beyond the reasonable control of the Company, journeys may take longer than predicted, and in those circumstances the Company will not be liable for any loss or inconvenience suffered by the Hirer as a result.

14. Passengers’ Property

14.1. All vehicles hired by the Company are subject to restrictions on carrying luggage for statutory safety reasons. The Hirer accepts that the driver shall be the sole judge as to whether and to what extent passengers’ property is carried. Large bulky items may not be able to be carried, and the Hirer should take all steps to notify the Company in advance of any such requirements.

14.2. The Company accepts carriage of any personal property of the Hirer and their passengers, without liability, on the understanding that it will take all reasonable steps to avoid loss or damage. The Hirer should notify the Company if items of exceptional value are to be carried on the vehicle. It is the Hirer’s responsibility to minimise the risk to any property left unattended.

14.3. All articles of lost property will be held at the Company’s premises and will be subject to the current Public Service Vehicle (Lost Property) regulations.

15. Conduct of Passengers

The Driver is responsible for the safety of the vehicle. Any passenger whose conduct is in breach of statutory regulations may be removed from the vehicle, or prevented from boarding, on the Driver’s authority. The Hirer will be responsible for the conduct of passengers and for any damage or theft relating to the vehicle during the Hire.

16. Damage to Vehicle

The hirer will be fully liable for any costs incurred due to damage caused by passengers to our vehicle interior or exterior during the hire period. This charge will reflect the full cost of like for like repair to the vehicle and any downtime whilst the vehicle is out of service. Downtime will be charged at £60 per day. A soiling charge of £100 will be applicable for excessive littering or vomit or liquid spillages left in the vehicle.

17. Fuel Cost Adjustment / Exceptional Fuel Surcharge

All quotations and bookings are based on fuel prices prevailing at the time of quotation. In the event of a significant increase in fuel costs, whether arising from market volatility, geopolitical events, supply shortages or other exceptional circumstances beyond our reasonable control, A2B Newquay Travel Ltd reserves the right to apply a reasonable fuel surcharge to confirmed bookings.

Where such a surcharge is necessary, the customer will be notified in writing as soon as reasonably practicable, together with details of the revised price. Should the customer not wish to accept the revised price, they shall be entitled to cancel the booking without penalty and receive a full refund of any monies paid in respect of the affected booking.

Updated March 2026